DISTANCE SALES AGREEMENT
1. Parties
This agreement is made between the customer purchasing services via www.travelinnturkey.com and the service provider.
2. Subject
The subject of this agreement is the sale and delivery of tourism services such as tours, activities, and travel packages as described on the website.
3. Booking and Payment
- Reservations are confirmed only after full payment is received.
- Payments are processed through secure payment systems.
4. Service Delivery
- Services are provided on the date and time specified in the booking.
- Customers must be ready at the designated meeting time.
5. Cancellation and Refund Policy
- Cancellations made within the allowed period are eligible for a refund.
- Last-minute cancellations may not be refundable.
- Detailed cancellation terms are stated on the relevant tour page.
6. Liability
- The company reserves the right to make changes due to weather conditions, operational needs, or force majeure.
- In such cases, alternative arrangements will be offered when possible.
7. Right of Withdrawal
Customers may have the right to withdraw within a legally defined period. However, this right may not apply to date-specific travel services.
8. Governing Law
This agreement is governed by the laws of the Republic of Turkey.
Frequently Asked Questions
A Distance Sales Agreement is a legally binding contract that protects both the customer and the service provider when purchases are made online. It clearly outlines your rights, obligations, and the terms of your booking.
Yes. Once your payment is successfully completed, your booking is confirmed and protected under this agreement, ensuring full transparency and security.
Yes, cancellations are possible in accordance with our cancellation and refund policy. Terms may vary depending on the tour, so we recommend reviewing the specific conditions before booking.
Refund eligibility depends on the cancellation timing and the service conditions. Some services may be partially refundable or non-refundable. Full details are clearly stated before purchase.
Yes, you can request changes such as date modifications or upgrades, subject to availability and applicable conditions.
All payments are processed through secure and encrypted systems to ensure your financial information is fully protected.
In rare cases where a tour is canceled by us, you will be offered a full refund or an alternative option, depending on your preference.
No, a digital copy of the agreement is sufficient and will be sent to you after your booking for your records.
No. All prices and inclusions are clearly stated before purchase. Transparency is our priority.
Our support team is always available to assist you with any questions or concerns regarding your booking or agreement.
This agreement ensures that your booking is secure, your rights are protected, and all terms are clearly defined—giving you complete peace of mind when booking your trip.
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